Once you have read through our return policies, please contact us to request your RMA.

Items covered under the PurAuto Guarantee offer a 90 day, no questions asked return policy. PurAuto Guarantee items may be returned within 90 days of the original invoice date and must include all the original parts and contents for a refund.

This guarantee does not apply to products that have been modified, damaged, misused or abused.

All returns require an RMA (Return Merchandise Authorization) Number, and freight charges are strictly non-refundable.

PRODUCTS SOLD AS A KIT OR COMBO ARE ONLY ELIGIBLE FOR RETURN AS A COMPLETED KIT. INDIVIDUAL ITEMS PART OF A KIT OR COMBO CANNOT BE RETURNED SEPARATELY.

Unless another return policy is indicated, products sold by PurAuto are covered by this Standard Return Policy and may be returned within 90 days of the original invoice date for a refund. All returns require an RMA (Return Merchandise Authorization) Number, and freight charges are strictly non-refundable.

Due to the dangerous and stressful nature of racing and performance vehicles, no returns will be accepted on opened, installed, or otherwise used products.

Failure to comply with the terms stated herein, as well as those stated on the RMA form, may result in delayed return processing and/or refusal of returned packages.

Items that were shipped incorrectly, have been damaged in transit, or which require warranty repair or replacement are not covered by our Standard Return Policy and must be reviewed by a member of our customer service department.

PRODUCTS SOLD AS A KIT OR COMBO ARE ONLY ELIGIBLE FOR RETURN AS A COMPLETED KIT. INDIVIDUAL ITEMS PART OF A KIT OR COMBO CANNOT BE RETURNED SEPARATELY.

Items labeled as Open-Box, Clearance or Overstock merchandise are non-refundable. These items are sold at greatly-discounted prices, therefore all sales are considered final and no returns or refunds will be granted.

The buyer assumes responsibility for any and all risks that may be associated with purchasing said items. While items have been tested for basic functionality, they may have superficial physical defects including (but not limited to) scratches, dings, or dents.

Should any items prove defective in either quality or performance after the sale is complete, the buyer assumes responsibility for the cost of all necessary servicing or repairs and agrees to absolve both PurAuto and the manufacturer from any and all responsibility, unless otherwise required by law.

Open-Box, Clearance, Customized, and Special Order items are not covered by any type of 90-day warranty or satisfaction guarantee.

Unique or custom order items that are often times made to order and/or are considered special order items. These items are ordered in on a case by case basis.

Consequently items indicated as having this Special Order Return Policy are not eligible for returns or exchanges. Special order items may require a minimum of a 50% non-refundable deposit. This deposit will not be refunded if the order is cancelled unless the items that were ordered are unattainable from the manufacturer. The buyer assumes responsibility that the items ordered will fit their needs.

Refused or undeliverable orders that are returned to our facility will be processed like a standard return; this means all shipping costs, including return freight charges and any return-to-sender fees assessed by the shipping carrier, will be deducted from the product refund.

Keep in mind that international orders which have been refused by the receiver or deemed undeliverable by the shipping carrier may be subject to duties, taxes, customs charges or brokerage fees on the return shipment. 

PurAuto reserves the right to deduct these additional costs, in addition to all freight charges, from the product refund. If you would like to return an item it is recommended that all shipments be accepted and then sent back following our standard return process. Refusing a package has the potential to have it refused, cause delays in return shipping as well as incur additional shipping charges.

Gift Cards cannot be returned and may not be redeemed for cash. PurAuto Gift Cards are issued and managed by PurAuto and can only be applied to purchases from PurAuto.com. PurAuto is not responsible for gift cards that are lost, stolen, or used without permission. Additional payment will be required if the purchase price of a new order/product exceeds the value of the Gift Card. Gift Cards are not for resale. Void where prohibited or restricted by law. Gift Card terms and conditions are subject to change without notice. Use of a Gift Card is governed by the laws of the State of California.

Customer support

(714) 515-4001

Request an RMA